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Filing a complaint
1. Download: complaint form
Complete the complaint form and attach it to the shipment. The document should include the following information: name and surname, e-mail address, address for correspondence, phone number, product name, cause of complaint, date of purchase, and date of the occurrence of the defect.
2. Setting the product
During a complaint process, please send the product back along with all its accessories and the proof of purchase.
3. Shipment:
- The product complained about should be sent to the following address:
ul. Stroma 30/1
62-002 Suchy Las
Returns
According to the abiding law, you have 14 days to return the goods.
1. Download: return form
Complete the withdrawal statement and attach it to the shipment. The document should include the following information: name and surname, e-mail address, address for correspondence, phone number, product name and date of purchase.
2. Setting the product
During a withdrawal process, please send the product back along with all its accessories and the proof of purchase.
3. Shipment:
- The returned product should be sent to the following address:
ul. Stroma 30/1
62-002 Suchy Las